so many monkeys so few banks....

NATWEST

wrote to me today ;
"As part of our on going commitement to provide you with the best service possible,

we want to make it easier for you to contact us and to ensure that there is always someone available to help you"
"The attached business card provides contact details for your Relationship Manager"

Perfect timing I thought: I have been meaning to call the bank as they have charged me £60 for being overdrawn in one of my accounts, even though I have sufficent funds in one of my other accounts to cover the short fall. I unpeel the posh laminated business card from the letter and call the number on it.

Some grumpy old bloke answers the phone and tells me my Relationship Manager (RM) is not available on this number only her assistant my 'Relationship Advisor.' The bloke tells me I can reach my RM on the old number I already have. Dutifully and diligently I redial using the old number and after several rings voice mail picks up and tells me everybody has moved to the new number I had previously dialed.

So contrary to sweet Richard Crump's (Area Manager Private Banking) letter it is now actually impossible to speak to my Relationship Manager.
Monkey nut anyone?

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